Lisa is a Portfolio Administrator with our dedicated Stratacare Gold Coast team. With an impressive career spanning over 32 years in customer service, Lisa has recently joined our team to bring her wealth of experience to the dynamic world of strata management.
Lisa’s career journey has seen her excel as a customer service specialist across a range of industries, interacting with people from diverse backgrounds, ages, and cultures. Her ability to connect with individuals and understand their unique needs has been a hallmark of her professional journey.
With over 3 years of specific experience in the body corporate industry, Lisa brings a valuable perspective to her role as a Portfolio Administrator. Her previous roles as a portfolio assistant and levies administrator have given her a comprehensive understanding of the inner workings of body corporate management.
Lisa’s decision to step into this position was driven by her eagerness to expand her knowledge and skills within the strata field. She finds great fulfilment in assisting people and, in doing so, contributing to the stability of her family.
In her current capacity, Lisa’s primary responsibilities revolve around providing essential support to the body corporate manager. She is the first point of contact for clients, addressing phone calls, emails, and general queries. Her meticulous attention to detail shines as she prepares agendas, drafts, formats, and finalises meeting minutes for submission. Keeping meticulous records, Lisa ensures that internal databases are updated and correspondence is filed appropriately.
Lisa’s exceptional communication skills set her apart as a great asset to our team. Her customer service prowess, both in written and verbal communication, resonates with clients and stakeholders alike. Lisa’s dedication to providing top-notch customer service ensures that interactions are not only efficient but also satisfying.
With Lisa on board, Stratacare is privileged to have a Portfolio Administrator who combines decades of customer service excellence with a deep understanding of the body corporate industry. Her commitment to communication, attention to detail, and passion for assisting others contribute to the success and harmony of the communities we serve.