Important NBN Info: Are You Ready To Be Disconnected From The Copper Network?

What You Need To Know?

As the NBN network rollout is now completed the mass disconnection from the legacy copper network is approaching.

The Disconnection Date is now set for the 18 of March 2022 requiring all remaining fire and lift services to be disconnected from the legacy copper network.

It is critical that Bodies Corporate migrate any lift phones or monitored fire alarms to an alternate technology such as a mobile network or the NBN before March 18 2022 to keep them operational.

Hard disconnections will occur shortly after the disconnection date and the ability to register new equipment on NBN’s Fire and Lift Register (FAL)  will close on 25 February 2022.

Next Steps

Disconnection of almost all fire and lift services from the legacy copper network, including emergency lift phones and monitored fire alarms, will occur shortly after 18 March 2022.

A working phone service is required under work, health and safety regulations for monitored fire alarms and lifts to be properly operated.

To keep your fire and lift services working, building and strata managers, body corporates and private users must take action to ensure these services are migrated to an alternative network before 18 March 2022.

You can find information about how to migrate and register services at

Additionally, more information is available on the fire and lift good practice guide here.

It is important to note that even if you have fire and lift services registered with NBN, it is still the responsibility of the user and/or manager of the equipment, not NBN, to ensure the service is properly migrated.

Registration will help NBN support you with your migration, but it will not protect services from disconnection on 18 March 2022.


I have noticed an active legacy fire or lift service that is not registered. How do I register it?

FAL services should be registered with NBN as soon as possible. NBN will not accept new registrations after 25 February 2022.

Body corporates and individual users can register services directly via the NBN website at

For the fire and lift service registration to be valid, it must contain a valid address and the Full National Number (FNN) for the service. An FNN is the 10-digit telephone number corresponding to a fire alarm or lift phone service

Why should I register my fire and lift service?

Monitored fire alarms and lift emergency phones are safety-critical services. There are serious risks to public safety, personal injury and property damage if these services fail to operate in an emergency situation.

Registration is an important step to enable remaining active legacy FAL services to be identified and so that nbn can provide any required additional migration support to move the service onto an alternative network prior to the Disconnection Date.

What happens once the Fire and Lift Register is closed?

The opportunity to register any new equipment on nbn’s Fire and Lift Register will close on 25 February 2022. Any services registered with nbn by this date will continue to receive support for migration until the Disconnection Date for the service.

Is registration on nbn’s Fire and Lift Register ongoing?

The Fire and Lift Register is not an ongoing service. The assistance provided is limited to the migration of FAL services from the legacy copper network onto any alternative technology prior to the Disconnection Date. Registrations are closed once migration or disconnection has occurred, the Disconnection Date has been passed and/or the registered equipment is no longer in use.


How Can We Help You?

Call us on 07 3435 5300 and one of our friendly consultants will help