While we aim to provide the best service possible – sometimes mistakes do happen.
If you feel your service expectations are not being met, please let us know.
Most often the best way to resolve conflict is through honest discussion, good will, and common sense between the parties.
In virtually all instances, complaints can be resolved through direct discussion and negotiation.
We take all feedback very seriously and will utilise the opportunity to learn how we can improve on our service delivery.
If you wish to lodge a formal complaint, please email feedback@stratacare.com.au or complete the form on this page.